This is a one-day interactive, training programme designed for those working in the tourism, leisure and hospitality sector who provide a service to customers face-to-face or on the telephone. We can deliver this as an in-house training programme, or brief your trainers to enable them to deliver it to your employees and provide all of the required training materials.
The training programme aims to enable participants to:
2. What do you have to offer?
3. Understanding your customers
4. Delivering service excellence
5. Connecting with customers
6. Boosting business
7. Dealing with difficult situations
8. Improving your customer service
If you are interested in booking this course, please call us.