Training programmes

Career Concepts Ltd offers a series of standard training programmes on topics related to customer service and communication skills, management and leadership, product and destination knowledge, and equality and diversity.

We also deliver training programmes that form part of the national Welcome to Excellence customer service training initiative in London.

  • Standard training programmes: we offer a series of interactive, one-day training programmes.
  • Customised training programmes: we also develop customised training programmes to meet specific organisational requirements. Please contact us to discuss your requirements.
  • Online training: we produce online training and assessment programmes enabling staff to develop their knowledge and skills at a time of their choosing.

Welcome to Excellence customer service training programmes

Delivering Service Excellence
Delivering Service Excellence in Health and Social Care
Welcome Host Gold
Welcome Host
Welcome All
Welcome International
Welcome Line
Lead, Motivate and Succeed

Win More Conferences and Events

These one-day programmes can be customised to meet your specific requirements and designed to conform to your branding.

Communication skills

Communication and negotiation skills

Communicating in writing

Management and leadership

Developing your management skills

Managing people

Managing performance

Leading a team

Developing your marketing plan

Recruitment and selection

Trainer skills

Appraisal skills

Product and destination knowledge

We have developed product and destination knowledge training programmes, sometimes combined with customer service topics, for tourist boards, destination management organisations and local authorities. These include programmes for Blackpool and the Fylde Coast, Cornwall, Devon, Dorset, East London, the English Riviera, the Isle of Wight, Kent, the South Downs National Park, the New Forest, City of Portsmouth, Staffordshire and the Tees Valley. If you are interested in a destination programme for your area, please contact us.

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