Communication and negotiation skills

This is a one-day, interactive training programme designed for help managers, supervisors and team leaders improve their communication, presentation and negotiation skills. We can deliver this to your staff as an in-house training programme.

Learning outcomes

The training programme aims to enable participants to:

  • review the role of communication within an organisation
  • communicate effectively face-to-face and on the telephone
  • communicate effectively in writing and prepare reports
  • make presentations to groups
  • plan and chair meetings successfully
  • negotiate win-win outcomes with colleagues and suppliers.

Programme content

1. Introduction

  • Learning outcomes
  • The benefits of effective communication

2. Communication at work

  • The impact of poor internal communication
  • Workplace communications
  • What to communicate
  • Preparing your message
  • Communication methods
  • Communication pitfalls

3. Face-to-face and telephone communication

  • Face-to-face conversations
  • Types of communication
  • Stages in face-to-face communication
  • Positive and negative language
  • Active listening
  • Questioning techniques
  • The barriers to effective telephone communication
  • Developing a professional appraoch on the telephone
  • Your competitors

4. Written communication and report writing

  • Advantages and disadvantages of written communication
  • Communicating in writing
  • Keep it clear and simple
  • Selecting appropriate vocabulary
  • Using correct punctuation
  • Responding to an email
  • Techniques to aid comprehension
  • Proofreading techniques

5. Presentation skills

  • The role of presentations
  • Planning a presentation
  • Sounding natural
  • Using audio-visual aids
  • Delvering a presentation
  • Evaluating your performance

6. Running meetings

  • The principles of effective meetings
  • Running meetings: positive and negative indicators
  • Reviewing current meetings
  • Planning a meeting
  • Balancing meeting behaviours
  • Overcoming difficulties in running meetings

7. Negotiation skills

  • What is negotiation?
  • Negotiation in your job
  • Stages of a negotiation
  • Planning a negotiation
  • Conducting a negotiation
  • Closing a negotiation
  • Achieving a win-win outcome

8. Developing an action plan

If you are interested in booking this course, please call us.

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