Career Concepts Ltd offers a series of standard training programmes on topics related to customer service and communication skills, management and leadership, product and destination knowledge, and equality and diversity.
We also deliver training programmes that form part of the national Welcome to Excellence customer service training initiative in London.
Standard training programmes:we offer a series of interactive, one-day training programmes. Customised training programmes:we also develop customised training programmes to meet specific organisational requirements. Please contact us to discuss your requirements. Online training:we produce online training and assessment programmes enabling staff to develop their knowledge and skills at a time of their choosing.
Welcome to Excellence customer service training programmes
Delivering Service Excellence
Delivering Service Excellence in Health and Social Care
Welcome Host Gold
Lead, Motivate and Succeed
Win More Conferences and Events
These one-day programmes can be customised to meet your specific requirements and designed to conform to your branding.
Communication and negotiation skills
Communicating in writing
Management and leadership
Developing your management skills
Leading a team
Developing your marketing plan
Recruitment and selection
Product and destination knowledge
We have developed product and destination knowledge training programmes, sometimes combined with customer service topics, for tourist boards, destination management organisations and local authorities. These include programmes for Blackpool and the Fylde Coast, Cornwall, Devon, Dorset, East London, the English Riviera, the Isle of Wight, Kent, the South Downs National Park, the New Forest, City of Portsmouth, Staffordshire and the Tees Valley. If you are interested in a destination programme for your area, please contact us.