Communication and negotiation skills
This is a one-day, interactive training programme designed for help managers, supervisors and team leaders improve their communication, presentation and negotiation skills. We can deliver this to your staff as an in-house training programme.
Learning outcomes
The training programme aims to enable participants to:
- review the role of communication within an organisation
- communicate effectively face-to-face and on the telephone
- communicate effectively in writing and prepare reports
- make presentations to groups
- plan and chair meetings successfully
- negotiate win-win outcomes with colleagues and suppliers.
Programme content
1. Introduction
- Learning outcomes
- The benefits of effective communication
2. Communication at work
- The impact of poor internal communication
- Workplace communications
- What to communicate
- Preparing your message
- Communication methods
- Communication pitfalls
3. Face-to-face and telephone communication
- Face-to-face conversations
- Types of communication
- Stages in face-to-face communication
- Positive and negative language
- Active listening
- Questioning techniques
- The barriers to effective telephone communication
- Developing a professional appraoch on the telephone
- Your competitors
4. Written communication and report writing
- Advantages and disadvantages of written communication
- Communicating in writing
- Keep it clear and simple
- Selecting appropriate vocabulary
- Using correct punctuation
- Responding to an email
- Techniques to aid comprehension
- Proofreading techniques
5. Presentation skills
- The role of presentations
- Planning a presentation
- Sounding natural
- Using audio-visual aids
- Delvering a presentation
- Evaluating your performance
6. Running meetings
- The principles of effective meetings
- Running meetings: positive and negative indicators
- Reviewing current meetings
- Planning a meeting
- Balancing meeting behaviours
- Overcoming difficulties in running meetings
7. Negotiation skills
- What is negotiation?
- Negotiation in your job
- Stages of a negotiation
- Planning a negotiation
- Conducting a negotiation
- Closing a negotiation
- Achieving a win-win outcome
8. Developing an action plan
If you are interested in booking this course, please call us.