This is a one-day interactive, training programme designed for front-line staff who provide a service to customers on the telephone. We can deliver this as an in-house training programme, or brief your trainers to enable them to deliver it to your employees and provide all of the required training materials.
The training programme aims to enable participants to:
2. Business, service and the telephone
3. Best practice in the basics
4. Specific communication skills
5. The telephone as a sales and marketing tool
6. Handling difficult callers and complaints
7. Developing an action plan
If you are interested in booking this course, please call us.