This is a one-day interactive, training programme designed to help front-line staff to improve the service they offer disabled customers and other people with specific needs. We can deliver this as an in-house training programme, or brief your trainers to enable them to deliver it to your employees and provide all of the required training materials.
The training programme aims to enable participants to:
1. Welcoming disabled customers
2. The benefits of an accessible service
3. Adopting a positive approach
4. Communicating effectively
5. Improving accessibility
6. Making a difference
* Optional sections
If you are interested in booking this course, please call us.