This is a one-day interactive, training programme designed for front-line staff who provide a service to international customers. We can deliver this as an in-house training programme, or brief your trainers to enable them to deliver it to your employees and provide all of the required training materials.
The training programme aims to enable participants to:
2. The international tourism industry
3. Winning words
4. Communicating effectively
5. Identifying cultural expectations
6. Providing world-class service
7. Developing an action plan
* These sections involve practising the use of key phrases in one or more foreign languages chosen from Arabic, Chinese, Dutch, French, German, Italian, Japanese, Norwegian and Spanish.
All participants are provided with a booklet of key phrases in the above languages, a CD to assist them to practice and a reference guide to key international markets.
If you are interested in booking this course, please call us.